Infosys is Hiring for Process Executive Role
JOB ROLE: Process Executive
Location - Bangalore
JOB DESCRIPTION:
L1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B) • European client – WFO/WF client location which is in Bellandur Bangalore • 24/7 weekly shift roaster/International call handling experience,6 days working. • Troubleshooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add-ins/PST/DST/, BIOS, Drivers & Installation • Ping command • Difference between service request & incidents. • Aware of the SLA/Metrics handled.
Education Required:
Any Graduation
SKILLS:
Customer Service->Technical->Regular – Service Desk-> Voice->Chats->email Chats
L1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B) • European client – WFO/WF client location which is in Bellandur Bangalore • 24/7 weekly shift roaster/International call handling experience,6 days working. • Troubleshooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add-ins/PST/DST/, BIOS, Drivers & Installation • Ping command • Difference between service request & incidents. • Aware of the SLA/Metrics handled.
SALARY: UPTO 3LPA EXPECTED